Question 1

Are expressway tolls and FASTag charges included in one-way cab fares?

Accepted Answer

Yes. All our published one-way fares (e.g., Agra to Delhi NCR ₹3,499, Agra to Jaipur ₹3,499) include 100% of state highway and Yamuna Expressway toll charges. Chauffeurs carry registered FASTag cards with zero roadside toll deductions asked from guests.

Question 2

How does the 300 km/day minimum outstation rule work?

Accepted Answer

For multi-day and round-trip outstation journeys, billing is based on a standard minimum threshold of 300 km per calendar day. For instance, a 2-day round trip to Jaipur covers a minimum billable 600 km. Any distance driven beyond 600 km is simply billed at the per-km rate of your selected vehicle.

Question 3

When does the driver night allowance apply?

Accepted Answer

A night allowance of ₹300 per night applies strictly when the vehicle is in operation between 10:00 PM and 6:00 AM, or during multi-day outstation trips where the driver stays overnight. There are zero daytime driver batta charges.

Question 4

Can I receive an official GST invoice for corporate expense reimbursement?

Accepted Answer

Yes. We issue computerized GST tax invoices (GSTIN: 09ABCDE1234F1Z5) with your company legal name and GST number, delivered instantly via email or WhatsApp upon booking completion.

Question 5

How much advance deposit is required to confirm my booking?

Accepted Answer

We only require a 28% advance token deposit to lock your vehicle and assigned chauffeur in our dispatch roster. The remaining 72% balance is paid directly to the driver at the end of your trip via UPI, cash, or card.

Question 6

What is your cancellation and refund policy?

Accepted Answer

We offer a 100% full refund on your advance token if cancelled at least 24 hours prior to scheduled departure. For cancellations made between 6 and 24 hours before pickup, a 50% credit is retained. Same-day emergency rescheduling is free of charge subject to vehicle availability.

Question 7

How will I receive my driver and vehicle details?

Accepted Answer

Once your booking is confirmed, our Taj Ganj dispatch controller sends you a digital transit voucher on WhatsApp and SMS containing driver name, verified phone number, vehicle model, and yellow-plate commercial registration number 2 hours before scheduled departure.

Question 8

Do all vehicles have full air-conditioning during peak summer and hill travel?

Accepted Answer

100% yes. Every vehicle in our fleet is equipped with powerful dual-zone air conditioning. Chauffeurs are instructed to maintain cool cabin comfort at all times without turning off AC during highway cruises or city monument stops.

Question 9

How much luggage can fit in a Sedan vs an Ertiga or Innova Crysta?

Accepted Answer

A Sedan accommodates 2 large suitcases plus 2 small hand bags. An Ertiga MPV accommodates 3 medium suitcases plus 2 cabin bags. An Innova Crysta comfortably carries 4 large trolley bags with additional rear storage. For larger groups, our Tempo Travellers feature dedicated rear luggage bays and weatherproof roof carriers.

Question 10

Are pets allowed in your vehicles?

Accepted Answer

Yes! We offer pet-friendly travel in our sanitized cabs. We provide protective seat hammocks and schedule gentle hydration stops along expressways upon request.

Question 11

Is the Taj Mahal closed on any day of the week?

Accepted Answer

Yes. The Taj Mahal is strictly closed every Friday to general tourists for congregational prayers. All other Agra monuments—including Agra Fort, Fatehpur Sikri, Itimad-ud-Daulah (Baby Taj), and Mehtab Bagh—remain open 7 days a week.

Question 12

What is the best time for the Taj Mahal sunrise tour?

Accepted Answer

Monument gates open 30 minutes before sunrise (typically 5:30 AM in summer and 6:15 AM in winter). We recommend scheduled hotel pickup 45 minutes before sunrise to reach the Taj East Gate ticket counter before tour bus crowds arrive.

Question 13

Are licensed government monument tour guides available?

Accepted Answer

Yes. We can pair your vehicle reservation with an approved Ministry of Tourism licensed English, Spanish, French, or German speaking heritage guide who meets you directly at the monument gate.

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